The Sup­port Cen­ter at PROTECTION PLUS® in Toron­to pro­vides you with impor­tant infor­ma­tion, var­i­ous help­ful tips on safe­ty, infor­ma­tion on impor­tant secu­ri­ty relat­ed mat­ters and more about PROTECTION PLUS.

Please feel free to nav­i­gate the tabs below for per­ti­nent infor­ma­tion. If for any rea­son, you can­not find what you were look­ing for, please feel free to con­tact us.

Home & Business Security Systems

Security Systems User Manuals

Honeywell / Resideo

Preventing False Alarms

In an ongo­ing effort to reduce the num­ber of false alarms expe­ri­enced in our com­mu­ni­ties, we have com­piled a list of pre­ven­ta­tive mea­sures to aid in elim­i­nat­ing false alarms.

Why are false alarms a problem?

  • False alarms divert Police, Fire and Med­ical author­i­ties away from real emer­gen­cies and oth­er life-threat­en­ing sit­u­a­tions.
  • False alarms are cost­ly. Almost all juris­dic­tions assess cost­ly fines for exces­sive false alarms.
  • False alarms may make you reluc­tant to arm your sys­tem, expos­ing your home and/or busi­ness to unde­tect­ed threats.
  • False alarms can be audi­ble and are a nui­sance to you and your neigh­bours.

What causes false alarms?

  • Keep your alarm owner’s man­u­al and the Emer­gency Response Cen­ter phone num­ber and PROTECTION PLUS  Pass Card handy. Study it from time to time.
  • Deter­mine if there is real­ly a fire or actu­al break in. If it is an actu­al break in, remem­ber to use the pan­ic fea­ture on the alarm sys­tem so the Emer­gency Response Cen­ter can deter­mine that it is an actu­al alarm.
  • Don’t pan­ic – If the alarm was acci­den­tal, dis­arm your sys­tem by care­ful­ly press­ing each num­ber of your key­pad code. Keep in prac­tice so you know your code when you need to dis­arm the sys­tem.
  • After you have reset the alarm sys­tem, call the Emer­gency Response Cen­ter to report the acci­den­tal acti­va­tion of your alarm. They will then attempt to can­cel any request­ed dis­patch­es by the author­i­ties. In many cas­es if you dis­arm the alarm with 30–45 sec­onds the Emer­gency Response Cen­ter will auto­mat­i­cal­ly receive an abort code and not respond. In any event you should call the Cen­ter to con­firm. Remem­ber, your alarm sys­tem is designed to take over your phone sys­tem, so when the Emer­gency Response Cen­ter tries to call, they may encounter a busy sig­nal.
  • Can­cel all alarms that don’t need emer­gency response. Don’t leave the premise until you have spo­ken with some­one at the Emer­gency Response Cen­ter and you have giv­en them your prop­er autho­riza­tion pass code.

Before you enter into an alarm system contract

  • Make sure your alarm com­pa­ny is rep­utable. How long have they been in busi­ness. Are they mem­bers of CANASA? Do they have a min­i­mum of $5million of lia­bil­i­ty insur­ance?
  • Find out if you will own your sys­tem or whether it is an ongo­ing, nev­er end­ing rental or lease.
  • Cheap­er is not always bet­ter. Cheap equip­ment and basic alarm pack­ages do not pro­vide enough secu­ri­ty in most sit­u­a­tions. A motion detec­tor and a door con­tact are inad­e­quate pro­tec­tion for most homes and busi­ness­es. Look at sup­ple­ment­ing your secu­ri­ty with upgrad­ed locks, win­dow film, cam­era sys­tems and oth­er secu­ri­ty solu­tions.

Before activating your system

  • Secure and lock all pro­tect­ed doors and win­dows.
  • Make sure every­one with a key to your home or busi­ness knows how to turn the alarm sys­tem off using the key­pad code and how to reset the alarm. They should be famil­iar with how the alarm sys­tem works and the autho­riza­tion pass code. This includes kids, neigh­bours, rel­a­tives, tem­po­rary and per­ma­nent employ­ees. (You can assign tem­po­rary pass­words for tem­po­rary users.)
  • Be sure they also know the phone num­ber to the Emer­gency Response Cen­ter sta­tion and their autho­riza­tion pass code, so that we can can­cel any dis­patch if nec­es­sary.

How to prevent false alarms

  • Reg­u­lar­ly test your alarm sys­tem, at least on a month­ly basis, to make sure that it’s func­tion­ing prop­er­ly and you are arm­ing it cor­rect­ly. Do not for­get to con­tact the Emer­gency Response Cen­ter first so they may put your sys­tem in a test mode.
  • Have all users and key-hold­ers prac­tice can­celling an acci­den­tal alarm. Call ahead to the Emer­gency Response Cen­ter to have the sys­tem put into a test mode. This will ensure the police are not sent dur­ing test­ing.
  • Do not try to beat the sys­tem. If you need to re-enter after arm­ing your sys­tem, dis­arm and rearm the sys­tem again. Do not rely on the entry or exit delay time to give you enough time to get in and out. Call our ser­vice office to adjust the entry or exit delay time if you do not have enough time when enter­ing or leav­ing the premise.
  • Call our head office if you hire help (i.e. clean­ing ser­vice, con­trac­tor). On most sys­tems, we can eas­i­ly add a spe­cial key­pad code for that per­son to use.
  • Keep motion detec­tors clear of insects and spi­der webs.
  • Check for drafts that can move plants, cur­tains, signs, hol­i­day dec­o­ra­tions, heli­um bal­loons, and oth­er things in motion sen­sor areas. Fans, heaters, air con­di­tion­ers, and ceil­ing fans can cause drafts.
  • Change bat­ter­ies prompt­ly on wire­less devices when noti­fied.
  • Super­vise and con­fine pets to areas with­out motion sen­sors. If you are a pet own­er, ask about pet sen­si­tive motion detec­tors or glass break detec­tors when design­ing your sys­tem.
  • Check to make sure pro­tect­ed doors fit and latch secure­ly. Loose fit­ting doors can cause alarms when there are high wind con­di­tions. When you leave, make sure the door is tight­ly closed.
  • Call the Emer­gency Response Cen­ter if you are plan­ning any ren­o­va­tion projects, chang­ing phone sys­tems, phone num­bers or car­ri­ers, installing sky­lights, ceil­ing fans, or if you are spray paint­ing, weld­ing or fumi­gat­ing.
  • Cov­er or de-acti­vate all smoke/CO detec­tors when dust or fumes are preva­lent such as dur­ing ren­o­va­tions or paint­ing.
  • Keep your noti­fi­ca­tion list cur­rent and include homeowner’s cell phones. Upgrade aging or out­dat­ed equip­ment. Old­er sys­tems are more prone to false alarms. Alarm wiring should also be checked to see if it needs to be replaced.
  • Make sure to change your cen­tral back up bat­tery in your con­trol pan­el every 4–5 years.
  • Affix your PROTECTION PLUS® decals to doors and win­dows. Make sure your lawn sign is vis­i­ble in the front of your yard. These are impor­tant mea­sures in order to decrease the like­li­hood of break-ins.

What if my alarm accidentally activates?

  • Keep your alarm owner’s man­u­al and the Emer­gency Response Cen­ter phone num­ber and PROTECTION PLUS Pass Card handy. Study it from time to time.
  • Deter­mine if there is real­ly a fire or actu­al break in. If it is an actu­al break in, remem­ber to use the pan­ic fea­ture on the alarm sys­tem so the Emer­gency Response Cen­ter can deter­mine that it is an actu­al alarm.
  • Don’t pan­ic – If the alarm was acci­den­tal, dis­arm your sys­tem by care­ful­ly press­ing each num­ber of your key­pad code. Keep in prac­tice so you know your code when you need to dis­arm the sys­tem.
  • After you have reset the alarm sys­tem, call the Emer­gency Response Cen­ter to report the acci­den­tal acti­va­tion of your alarm. They will then attempt to can­cel any request­ed dis­patch­es by the author­i­ties. In many cas­es if you dis­arm the alarm with 30–45 sec­onds the Emer­gency Response Cen­ter will auto­mat­i­cal­ly receive an abort code and not respond. In any event you should call the Cen­ter to con­firm. Remem­ber, your alarm sys­tem is designed to take over your phone sys­tem, so when the Emer­gency Response Cen­ter tries to call, they may encounter a busy sig­nal.
  • Can­cel all alarms that don’t need emer­gency response. Don’t leave the premise until you have spo­ken with some­one at the Emer­gency Response Cen­ter and you have giv­en them your prop­er autho­riza­tion pass code.

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Security Solutions Jobs

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Please make e‑transfer pay­ment to PAYMENTS@PROTECTIONPLUS.CA

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Security Solutions Employment

Security Solutions Jobs

Careers

PROTECTION PLUS® is a full ser­vice secu­ri­ty com­pa­ny with a wide rang­ing product/service offer­ing for both res­i­den­tial and com­mer­cial cus­tomers. Our main ser­vice area is South Cen­tral Ontario. If you are an ambi­tious, cre­ative team play­er that has expe­ri­ence in cus­tomer ser­vice excel­lence, than we want to hear from you. Please check back reg­u­lar­ly for new job post­ings. Our cur­rent open­ings include:

Outside Sales Representative

The can­di­date will be a “hunter” and “self-starter” by nature. Require­ments include: A reli­able car, abil­i­ty to work with min­i­mal super­vi­sion, prompt­ly and pro­fes­sion­al­ly respond­ing to com­pa­ny pro­vid­ed leads as well as per­son­al lead devel­op­ment, Com­put­er pro­fi­cien­cy with Microsoft Office, Out­look, Word, etc., abil­i­ty and dis­ci­pline to fol­low up + strong clos­ing skills. Expe­ri­ence in the Secu­ri­ty Indus­try is pre­ferred but not required. Com­pen­sa­tion plans will be com­men­su­rate with expe­ri­ence but will include, base salary, car allowance, gen­er­ous com­mis­sion / bonus struc­ture plus ongo­ing prod­uct train­ing.

 

Installer / Service technician

The can­di­date will be “cus­tomer ser­vice” ori­ent­ed by nature and be detail ori­ent­ed as well. Expe­ri­ence in the alarm indus­try with train­ing and expe­ri­ence in Hon­ey­well and DSC alarm sys­tems are required. Expe­ri­ence with CCTV, Access Con­trol, plus I.P. and net­work appli­ca­tions are an asset. Com­pen­sa­tion plans will be com­men­su­rate with expe­ri­ence but will include, base salary, ben­e­fit plan, gen­er­ous com­mis­sion / bonus struc­ture plus ongo­ing prod­uct train­ing.

Locksmith / Service Technician

The can­di­date will be “cus­tomer ser­vice” ori­ent­ed by nature and be detail ori­ent­ed. Expe­ri­ence in the lock­smith indus­try with train­ing cer­tifi­cates required. Expe­ri­ence with major brands includ­ing Mul-T-Lock, Schlage, and Access Con­trol are required. Expe­ri­ence in the alarm indus­try is an asset but not required.