EmployÂee eduÂcaÂtion is a critÂiÂcal comÂpoÂnent of busiÂness secuÂriÂty. If your employÂees aren’t aware of the proÂtoÂcols keepÂing your busiÂness secure, it will only increase your risk of theft and burÂglary.
Even if you have a comÂmerÂcial secuÂriÂty sysÂtem or secuÂriÂty camÂeras installed, employÂees must underÂstand how they work and how to operÂate them, in addiÂtion to othÂer secuÂriÂty proÂceÂdures. OthÂerÂwise, one small misÂtake could creÂate a sigÂnifÂiÂcant secuÂriÂty lapse.
While every busiÂness is unique, most employÂee trainÂing proÂgrams should include funÂdaÂmenÂtal topÂics. Here are a few areas to covÂer in your trainÂing.
Risk awareÂness & reaÂsons for busiÂness secuÂriÂty
EmployÂees must know what’s at stake. Be clear about the reaÂsons why your busiÂness secuÂriÂty must be takÂen seriÂousÂly. Please review the speÂcifÂic risks and explain how the trainÂing is necÂesÂsary for their safeÂty and the busiÂness’s overÂall sucÂcess.
When applicÂaÂble, point out speÂcifÂic crimÂiÂnal activÂiÂty or vulÂnerÂaÂbilÂiÂties to your busiÂness. For examÂple, a risk of theft from retail areas, intruÂsion via unlocked rear doors and receivÂing areas, etc.
ProÂtoÂcols for preÂvenÂtion
OutÂline the speÂcifÂic proÂceÂdures for elimÂiÂnatÂing those risks and preÂventÂing crimes from occurÂring in the first place.
Using the examÂples above, these proÂtoÂcols could include steps for preÂventÂing blind spots on the retail floors, securÂing rear entry points, hanÂdling cash, acceptÂing delivÂerÂies, etc. For many busiÂnessÂes, these proÂceÂdures will be critÂiÂcal for overÂall secuÂriÂty, so spend as much time on them as necÂesÂsary to ensure employÂees underÂstand them.
Active secuÂriÂty monÂiÂtorÂing proÂceÂdures
Review the secuÂriÂty proÂtoÂcols that should be folÂlowed when guests, cusÂtomers or othÂer indiÂvidÂuÂals are at the busiÂness locaÂtion. The goal of this trainÂing is to eduÂcate employÂees on how to spot or preÂvent a crime from occurÂring. DependÂing on the nature of your busiÂness, these proÂtoÂcols may perÂtain to the folÂlowÂing:
- WatchÂing the sales floor in retail areas
- Point-of-sale/ÂtransÂacÂtion monÂiÂtorÂing
- VisÂiÂtor check-in processÂes for recepÂtion areas
- ProÂceÂdures for secuÂriÂty perÂsonÂnel (such as monÂiÂtorÂing secuÂriÂty camÂeras, perimeÂter access proÂtoÂcols, etc.)
SecuÂriÂty sysÂtem operÂaÂtion
If employÂees are hanÂdling the busiÂness’s secuÂriÂty sysÂtem, camÂeras or othÂer secuÂriÂty tools, train them to operÂate the sysÂtems propÂerÂly.
Even if employÂees do not directÂly operÂate these sysÂtems, they should know their exisÂtence and underÂstand what they do. This will furÂther help employÂees underÂstand the varÂiÂous secuÂriÂty layÂers and their roles. AddiÂtionÂalÂly, the mere knowlÂedge of these sysÂtems can help preÂvent interÂnal theft.
SafeÂty & response to secuÂriÂty inciÂdents
RememÂber that your employÂees are your most valuÂable asset. As such, your secuÂriÂty poliÂcies should be designed to ensure their safeÂty – espeÂcialÂly durÂing active inciÂdents.
Based on varÂiÂous sceÂnarÂios, employÂees should know exactÂly what to do if a crime occurs.
If their safeÂty is at risk, how should they proÂtect themÂselves? What do they do in a robÂbery? How do they report the inciÂdent?
This must be clearÂly explained to avoid conÂfuÂsion if an inciÂdent occurs.
Request a comÂmerÂcial secuÂriÂty audit.
A comÂpreÂhenÂsive busiÂness secuÂriÂty audit can help to inform your trainÂing by idenÂtiÂfyÂing your busiÂness’s unique vulÂnerÂaÂbilÂiÂties and secuÂriÂty requireÂments. Request a no-obligÂaÂtion secuÂriÂty audit from PROTECTION PLUS and one of our proÂfesÂsionÂal secuÂriÂty conÂsulÂtants will conÂduct an extenÂsive site inspecÂtion.
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