Residential & Commercial Security Systems Toronto FAQ

1. Why should I choose PROTECTION PLUS®?
PROTECTION PLUS® has been providing integrated security solutions in the GTA for over 25 years. We invest the time and effort to analyze the entire security requirements of your family, your home and your business.
Whether it is monitored alarms, video alarm verification, cameras, locks, no-touch access control, window film or security bars or a complete security upgrade, we do it all!!
Regardless of the size or your security needs, we help secure you properly.
With PROTECTION PLUS, you are being protected by one of the most trusted companies in Ontario.
Here are just some of the reasons to choose PROTECTION PLUS as your security solutions provider:
- PROTECTION PLUS has been in business since 1994. That means we have over 25 years of experience!
- Tens of Thousands of satisfied Residential and Commercial customers across Ontario.
- Check out our many 5 star reviews on Google, Facebook, TrustPilot, and HomeStars.
- Custom-designed electronic and physical security to meet your needs.
- On-site Security Audit for homes and businesses.
- Great low monthly monitoring rates on takeovers from $19.95 and on new installations from $25.95.
- Price stability with a guaranteed monitoring rate for a minimum of 3 years.
- Limited parts and labour warranty on new alarm equipment.
- You own the alarm system, not leased or rented.
- State-of-the-art technology and equipment.
- Special New Movers Program.
- We sell, install and service our customers.
- Trained, certified & courteous alarm installation technicians, locksmiths & customer service representatives on staff.
- Underwriter Laboratories Certified, 24/7 monitoring service.
2. What is a Security Audit?
A PROTECTION PLUS
Security Expert will come out to your location and perform a thorough evaluation of the current state of your security and life safety preparedness. Based on our findings, we will present various options to address your security needs, enabling you to choose the solution that best suits your needs and budget. Some of our clients may only choose one service to satisfy their requirements, will others may take advantage of many of the services we offer.
Our residential integrated security solutions include:
- Alarm Systems
- Video Alarm Verification Systems and Monitoring
- Locksmith Services
- Safes
- Security Camera Systems
- Security Bars
- Security Window Film
- Standard and Video Intercoms
- Fire and Life Safety Protection
- Private Guard or Police Response
- Monitoring Service
Our commercial services include:
- Alarm Systems
- Video Alarm Verification Systems and Monitoring
- Locksmith Service
- Access Control
- Security Camera Systems
- Safes
- Fire Detection Services
- Security Window Film
- Security Bars and Gates
- Private Guard or Police Response
- Monitoring Service
3. Is the monthly monitoring rate guaranteed?
Yes, the monthly monitoring rate is guaranteed for a minimum of 3 years from the start of the contract.
We accept most major credit cards, pre-authorized checking from your bank account and e-transfer payments.
4. Do I need a traditional telephone landline in my home?
NO. While many alarm systems continue to use a traditional phone service by providers, many users are moving to cellular and internet options. If you do not have a traditional phone land-line, speak with one of our representatives about whether a cellular GSM or a new Wi-Fi® option is right for you. Costs will vary by the service chosen but may be considerably cheaper and more secure than maintaining a traditional land-line service. Note that some VOIP phone services may not be compatible with the transmission of alarm signals to the Emergency Response Center. Discuss your options with one of our customer service representatives.
5. What happens if my phone line is cut?
If your alarm system is monitored through your phone line, the alarm system becomes a local system. The system will function normally with the siren; however, it cannot communicate with the monitoring station. This risk can be easily addressed through backup alternative communication methods such as cellular (GSM) or internet (Wi-Fi). If Call our customer service department for alternative communication technology and pricing.
6. Who responds to an alarm?
7. Do you only offer monitoring for burglary and fire?
8. Do you require an alarm permit to have a monitored alarm system?
9. Can I use an alarm system if I have pets?
10. What happens if there is a power outage?
11. What happens if I move?
12. What happens if I already have an alarm system? Is it easy to switch to PROTECTION PLUS?
13. How do I know if I am currently under a monitoring contract?
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14. How do I know if I own my security system?
15. Is there a contract with PROTECTION PLUS ?
16. Do I have a warranty with PROTECTION PLUS?
17. Do you have locksmiths and alarm technicians on staff?
18. What is Resideo Total Connect®?
19. What is cellular GSM monitoring? VOIP, WI-Fi, Etc?
20. What is access control?
21. How many doors can be serviced by an access control system?
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22. Where can access control be used?
- Commercial offices
- Retail
- Multi-tenant housing
- Education
- Religious institutions
- Healthcare
- Government
- Hi-Risk; ULC, Banking, Jewellery, applications
- Warehousing and Shelf Storage
23. What type of access control is best in the era of Covid-19?
- Keyfob
- Phone app
- Smartphone that works as a fob
- By pushing the reader
- And with a wave
Not all systems can use all methods. Best to do your research before installation. The wave feature minimizes contact however, to take full advantage, this feature should be incorporated with a strike release so the door not only unlocks, but opens automatically as well.
24. Can I view my video surveillance system on-line?
25. What types of physical security do you offer?
Contact a PROTECTION PLUS Security Expert for more information.
- Alarms
- Video Alarm Verification
- Locksmith Services
- Security Camera Systems
- Monitoring Service
- Smart Home Services
- Re-keying Service
- Security Bars
- Security Window Film
- Fire and Life Safety Protection
- Standard and Video Intercoms
- Private Guard or Police Response
Our commercial services include:
- Alarm Systems
- Video Alarm Verification Systems
- Remote Services
- Security Window Film
- Access Control
- Locksmith Services & Safes
- Secuirty Bars and Gates
- Custom Cabling
- Fire Detection Services
- Re-keying Services
- Camera Systems
- Monitoring Service
- Private Guard or Police Response